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Community insights for professionals just like you!
It’s natural to want to compare your community’s performance to others in the industry. Many... The post How to Benchmark Your Online Community—Against Itself appeared first on Higher Logic.
Building a sense of community and belonging is at the heart of any successful community... The post Crafting the Narrative: 3 Tips for Articulating the Value of Your Community appeared first on Higher Logic.
We’ve all heard it: how a business succeeds or fails depends on how customers feel... The post Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core appeared first on Higher Logic.
Building an online community around your brand is one of the smartest long-term strategies for... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty.... The post Should You Measure NPS in a Support Community? appeared first on Higher Logic.
As a community manager, especially on a small team, you wear a lot of hats—jumping... The post 6 Tasks Every Online Community Manager Should Automate appeared first on Higher Logic.
A top priority for any company that wants to be successful, is having a strategy... The post 4 Ways Community Helps Reduce Churn Rate appeared first on Higher Logic.
Online communities for user groups are a great way to keep users engaged all year... The post How to Start an Online Community for Your User Group appeared first on Higher Logic.
Super fans are a rare breed. They’re the kind of people who tick all the... The post How to Build a Super Fan Program for Your Community appeared first on Higher Logic.
This is an example of a 'rules' discussion, laying out expected behaviour for new users who join the community. Customize it to suit your specific needs, or write your own rules completely from scratch! This community has been created so that you can exchange ideas, converse and meet others who share a common interest.…
Here are some tips and tricks for using this forum: * Use the reactions. These let you share how you feel about other’s comments. The most liked content shows up on the Best Of page. * Mention others. Put an @ symbol before the username to mention someone. They’ll get notified when you do. * Update your notification…
Thank you for starting new discussions and asking questions. The more you contribute, the better this forum becomes. Here are a few tips to help you create great discussions: * Make the discussion title or question as descriptive as possible. A good discussion title is a short preview of your post and is what gets people…
There's nothing sweeter than a fresh new forum, ready to welcome your community. A Vanilla Forum has all the bits and pieces you need to build an awesome discussion platform customized to your needs. Here are a few tips for you as the administrator: * Use the Getting Started checklist in the Dashboard to get your site…
General discussions